Entravent Privacy Policy

Your privacy, protected.

Entravent (“Entravent,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, or related services (collectively, the “Platform”). By using Entravent, you agree to this Privacy Policy. If you do not agree, please do not use our Platform.

Last UpdatedOctober 7, 2025

We collect information to provide safe and seamless events.

Below is a summary of what we collect, how it’s used, and the choices you have. If you have any questions, please reach out to support@entravent.com.

1. Information We Collect

a. Information You Provide Directly

  • Account details: Name, email address, phone number, and password when you sign up.
  • Payment details: When purchasing tickets, payment information is processed securely by Stripe, our third-party payment processor. Entravent does not store full credit or debit card numbers.
  • Event details: Information entered when creating or managing events (e.g., event name, date, venue, description).
  • Support requests: Any messages or attachments you send via contact forms or email.

b. Information Collected Automatically

  • Usage data: IP address, browser type, device info, and pages visited.
  • Cookies: Small files stored on your device to improve user experience (e.g., keeping you signed in or saving preferences).
  • Analytics: We use tools like Google Analytics to track general usage trends.

c. Information from Third Parties

  • If you sign in with Google or purchase through a host’s referral link, we may receive limited data (such as your name and email) to complete your registration or order.

2. How We Use Your Information

  • Provide, operate, and improve our Platform;
  • Process ticket purchases and send order confirmations;
  • Communicate with you about your account, events, or support inquiries;
  • Prevent fraud and ensure payment security;
  • Send updates or marketing emails (only if you’ve opted in);
  • Comply with legal, tax, and financial obligations.

3. How We Share Your Information

  • With Event Hosts: When you purchase a ticket, your name, email, and ticket details are shared with the Host for event check-in and updates.
  • With Service Providers: Entravent uses trusted third parties for payment processing (Stripe), email delivery (Resend), analytics, and hosting. These partners are contractually required to protect your data.
  • For Legal Reasons: We may disclose information if required by law, court order, or to protect Entravent’s rights and safety.
  • Entravent does not sell or rent your personal data to anyone.

4. Cookies and Tracking

We use cookies and similar technologies to:

Keep you signed in;

Remember preferences (like language or theme);

Analyze traffic and improve site performance.

You can control cookies in your browser settings, though disabling them may affect certain features.

5. Data Security

We take your data security seriously. Entravent uses:

Encrypted HTTPS connections on all pages;

Stripe’s PCI-compliant payment infrastructure;

Limited data access by authorized personnel only.

No online system is completely secure, but we work continuously to protect your information.

6. Data Retention

We retain your information only as long as needed to:

Maintain your account and transaction history;

Comply with legal or accounting obligations;

Resolve disputes or enforce agreements.

You may request deletion of your account and data at any time (see Section 8).

7. Your Rights

Depending on your location, you may have the right to:

Access a copy of your data;

Request corrections or deletions;

Withdraw consent for marketing communications;

Request a copy of your payment receipts or order history.

To exercise these rights, contact us at support@entravent.com.

8. Email Preferences

You can unsubscribe from marketing emails at any time by clicking “Unsubscribe” in any Entravent message.

Transactional emails (e.g., tickets, receipts, security alerts) are necessary to operate your account and cannot be opted out of.

9. Children’s Privacy

Entravent is not intended for individuals under 13 years of age.

We do not knowingly collect personal data from minors. If we learn that we’ve received such data, we’ll delete it promptly.

10. International Users

Entravent operates from the United States.

If you use our Platform from outside the U.S., your data may be transferred to and processed in the United States under U.S. privacy laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

If significant changes occur, we’ll notify you by email or on our website.

The “Last Updated” date above reflects the most recent version.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy, please contact us:

Emailsupport@entravent.com
Websitewww.entravent.com