Entravent Refund Policy
At Entravent, we aim to provide a seamless and transparent ticketing experience for both Event Hosts and Attendees. This Refund Policy explains how refunds are handled for ticket purchases made through our Platform.
Entravent facilitates secure payments and communication between hosts and attendees. Refund decisions start with the event host, but we’re here to help if something goes off track.
Entravent provides technology that enables Event Hosts to create and sell tickets to their own events. When you purchase a ticket through Entravent, your transaction is processed securely by Stripe, and the payment (minus Entravent service fees) is sent directly to the Event Host.
Entravent is not the event organizer. All refund decisions and event-related responsibilities are managed by the Host.
Each Host may set their own refund policy, which is displayed on the event page or at checkout. Refund requests should first be directed to the Host via the contact information provided for that event.
If the Host approves a refund, Entravent will facilitate the transaction through Stripe, and the amount will be credited back to the original payment method (minus non-refundable service fees, if applicable).
If an event is canceled, Entravent will work with the Host to process refunds automatically where possible. If an event is rescheduled or postponed, your ticket will remain valid for the new date, unless the Host specifies otherwise.
Entravent may, at its discretion, issue refunds directly if:
Approved refunds are processed through Stripe, and you’ll typically receive the funds back to your original payment method within 5–10 business days, depending on your bank or card issuer.
If you believe you were charged in error or suspect fraudulent activity, please contact us immediately at support@entravent.com. We’ll investigate the issue and work with Stripe to resolve it quickly.
Entravent’s service fees help us maintain the Platform, provide customer support, and cover payment processing costs. These fees are non-refundable, except in cases of:
Initiating a chargeback with your bank should only be done after contacting both the Host and Entravent support. Unjustified chargebacks may result in suspension of your Entravent account or future purchasing restrictions.
If you have questions about refunds or need assistance with a specific purchase, please contact:
Entravent acts as a trusted intermediary between Hosts and Attendees. We always strive to ensure fair outcomes — but ultimately, refunds for events are governed by the Host’s stated refund policy unless Entravent determines that intervention is necessary to maintain trust and platform integrity.